CI 264 Help Desk Management (3)
All aspects of operating an effective Computer Help Desk are covered in this course. Elements of planning, budgeting, staffing, implementing, tracking, upgrading, marketing, automating, measuring performance, and improving the facilities where computer usage is critical for job productivity are included. A wealth of practical advice on technical and management aspects of running a computer help desk with various case studies and examples is made available to students. (See MG 264.) Prerequisites: CI 211 and MG 211. Formerly CI 265.